Conditions

Prices

All prices are given in EUR and include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice.

Orders-Buyers guide

Orders can be placed 7 days a week/ 24 hours a day. Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »proceed to checkout«.
If you are a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »place order«. The confirmation of your purchase will be immediately sent to your email address.

If you do not wish to register, you can also place your order via email info@mamutnutrition.com.

Order confirmed-contract made
The seller looks through the order in 48 hours, checks delivery and confirms or refuses the order with a given reason. The seller reserves the right to call the purchaser on his phone number. By order confirmation, the seller informs the purchaser of possible delivery time by email.
Product dispatched
The seller packs and dispatches product(s) in promised time together with the original receipt.

Payment & Delivery

Payment for orders, must be made by:

• payment by credit card (Visa & Mastercard)
• payment via PayPal
• cash on delivery (Croatian and Slovenian Customers only)
• bank transfer

Using bank transfer to the following account:

When an order is placed, we will send you an email with all the necessary payment details.
The goods are shipped after receiving payment confirmation or after receiving funds at the account of the seller.
In the case of payment by credit card, the goods are shipped to the purchaser the next business day.
We guarantee prompt delivery (for all locations outside Slovenia within 3-5 business days) of all ordered items that are in stock. All items that are marked with a shopping cart during the process of your online purchase are at the moment in stock at our store. An exception may occur, if there are several orders of the last existing items. In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well.

In case you wish to purchase a related product but cannot locate it in our shop, please contact us via email.

The delivery of ordered goods is executed by one of our contracting partners. All orders will be shipped the same or the next working day (under the condition, the items are in stock). Shipping is not available on Saturdays, Sundays and on holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’Order Notes’’ located at the bottom of the order.

Delivery is done to the address you have stated with your registration or order. In case you are not at home at the delivery time, the deliverer will arrange with you another time of delivery without extra cost.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (TOFF d.o.o., C. treh talcev 6, 1241 Kamnik, Slovenia, info@mamutnutrition.com, Phone number: + 386 41 544 330) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form at the bottom, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The contract resignation form for purchased items:

To: TOFF d.o.o., C. treh talcev 6, 1241 Kamnik
info@mamutnutrition.com
I/we (*) hereby revoke the contract concluded with me/us (*) for the purchase of the following goods (*)/the performance of the following service (*):
Ordered on (*) received at (*):
Name of Consumer:
Consumer’s address:
Consumer’s signature (only for notification on paper):
Date:

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return of Damaged Goods
In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery. Together we will make sure that the complaint will be solved as quickly as possible.

Complaint
If the goods do not have features that the seller explicitly promised, if the seller sent the wrong product, the wrong quantity, color, or if goods otherwise deviate from the purchaser’s order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post.

Damaged or defective goods
Consumer protection laws define damaged or defective goods as:
Goods that do not have the necessary characteristics for their normal use;
Goods that do not have the necessary characteristics for a particular use – such use is known to the seller – for which purchase was done;
Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.

Managing the damaged or defective goods
The buyer is obliged to inform us about the potential damage or defects using a detailed description within a statutory time period. He/she must also enable us to inspect the damaged or defective item. The right to exercise any errors in goods is governed by the Slovenian ZVPot (consumer protection) law.

Promotional codes

Redeeming a promotional code:
Inside your shopping cart, featuring the selected item, you will find a field to enter the promotional code
Enter the promotional code into the code/certificate box
By clicking the button to the right you activate the code
If the code is correct, the system will automatically take into account the discount represented by the entered code
If the code is not correct, the system will notify you, that the code you entered is incorrect.
Only one promotional code can be used for an individual purchase.